Mail and identity
Managed mail and identity
DeskBridge manages mail and identity as accountable business services, with helpdesk records and lifecycle discipline.
Scoped by mailbox and domain complexity
Managed Mail and Identity
Teams that need accountable mail and identity administration without informal account handling.
Included
- Stalwart-based mail model as part of the managed service
- Mailbox lifecycle administration
- Domain/DNS coordination under the managed service model
- Distribution groups and catch-all routing under controlled policy
- MFA and account support
- Helpdesk-backed changes
- Message Trace and archive monitoring with archive-backed evidence
Boundaries
- Not sold as a universal Exchange or Microsoft 365 replacement
- Archive-backed trace and legal hold require the archive/journal service to be scoped, enabled and not opted out
Clear Microsoft limit
DeskBridge managed mail is managed as an accountable mail and identity service alongside Microsoft governance. Where a client needs Microsoft-specific behaviour, DeskBridge can govern Microsoft 365 rather than pretend every workload should move.
Mail administration scope
- Mailbox lifecycle, aliases, domains and DNS coordination under the managed service model
- Distribution groups and catch-all routing only with tenant approval
- Message Trace for missing or disputed mail with managed mail evidence
- Mail archive monitoring is opt-out where the service is scoped
- Legal Hold or Litigation Hold uses authorised scope and archive/journal evidence
Next step
Plan the right workspace
Tell us the team size, access risks, applications, support expectations and audit requirements. DeskBridge will map the right package before deployment.