FAQ
Using DeskBridge: frequently asked questions
Short answers for users who need to understand what DeskBridge is and how to work with it safely.
What is DeskBridge Workspace?
DeskBridge Workspace is the managed working environment provided for your organisation. Your laptop, desktop, phone or tablet is the route in; the work itself lives inside the managed workspace.
What is the DeskBridge client?
The DeskBridge client is the application or access route used to open your workspace. It connects you to the managed environment so you can work without relying on unmanaged local files or unsupported access routes.
How do I sign in for the first time?
Use the username and temporary password issued to you. If your organisation requires two-factor authentication, complete that step when prompted. If you are asked to change your password or set up recovery, complete that before starting normal work.
Where do my files live?
Files should live inside the workspace locations approved for your organisation. Do not assume that a file saved to your own device is protected by DeskBridge controls.
How do I check email?
Use the email route your organisation has approved. Some clients use webmail, some use mail inside the workspace and some retain an existing mail platform under governance.
Can I work from a phone or tablet?
Some access routes may work from mobile devices, but the best experience is normally on a desktop or laptop with a keyboard and stable connection. Follow your organisation’s device policy.
What should I do if I cannot sign in?
Use the login help page, then raise a support request if the problem continues. Do not send your password, authenticator code or recovery answers to anyone.
Why does support ask for details?
Support records are part of DeskBridge control evidence. The time, device, message, workspace and support action help DeskBridge diagnose the issue and keep a durable record of what changed.
Next step
Need more help?
Start with the sign-in help page or raise a recorded support request.