I cannot sign in to DeskBridge

Check the basics first

• Confirm you are using the correct workspace username
• Check whether you are using a temporary password or a password you have already changed
• Type the password rather than pasting it if copy and paste may have added a space
• If your temporary password has expired, use the password reset route or contact support
• If your organisation requires two-factor authentication, wait for a fresh code and enter it carefully

Two-factor code not accepted

Authenticator codes are time-based. If the clock on the phone or device running the authenticator is wrong, the code can be rejected. Wait for the next code, check the account label in the authenticator app, and try again. If the device has been lost or replaced, raise a support request so the recovery process can be handled through the recorded helpdesk workflow.

Connection problems

If the password is accepted but the workspace does not open, check your internet connection, captive Wi-Fi sign-in pages, VPN restrictions and local firewall rules. If the problem continues, raise a support request with the time, device type, network and any message shown on screen.

When to contact support

• Temporary password expired
• Account locked or disabled
• Authenticator device lost or replaced
• Repeated two-factor failures
• Workspace opens and then closes
• You see a message that your organisation needs to approve access